Required Tool List

General tools

• Standard Mechanics Tool Set –
• Wire Stripper
• Rivet Gun
• English Allen Wrench Set
• Torque Wrench (10 – 200 Inch lbs.)
• Torx driver set – T8 – T25
• Power drill with fractional drill bits and screwdriver
• Propane Torch
• Drill press or Power Drill
• Thread cleaner – Tap & Die – 1” x 20 unef
• Hack Saw and files
• Cable Tie Gun – 831314 or equivalent

Electrical Tools

• Crimp tool – 808696 or MM6007 or equivalent
• 600 watt Soldering Iron – 854274 or equivalent
• Engraver
• Dedicated power supply
• Battery Tester
• Terminal Cleaning Tools
• Amp Meter
• Digital Multi-meter

Measuring tools

• Feeler Gauges or Roll Pin Gauges

MotorGuide tools and parts

• Pinion Nut Wrench – MM6011
• Test Pots – Foot/Op & Hand/Op – 5K & 25K ohm
• Brush compressor – MXC6031
• Electric Steer foot pedal – M0099101
• DS Service Tools – MPG118, MPG119, & MPG120

The following parts are required for Premier Level and suggested for Certified Level to service PTSv product.

• PTSv foot pedal – M0099103
• PTSv tracking/steering modules & transducer nose cone assembly – MPP15701, MES15702, & MXP270032

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Service Requirements

Customer Satisfaction

• Pre-delivery unit inspection/test on all motor sales
• Inspect box for all parts
• Inspect motor for damage
• Run motor through all operation ranges to ensure function
• Completion of the MotorGuide E-skills testing module and participate in all technical training courses offered.
• Advertise and promote Customer Service
  • Published Statement of Service Quality
  • Comment cards available at Service Counter
• CSI score Monitored
• Service all current product for customers in and out of warranty
• Visibly posted hourly labor rate
• Posted Store Hours

Service Department Image and Appearance

• New MotorGuide Sales and Service signage visible from interior and exterior of building (sign part number, MM5950)
• Facility, workstations and storage areas clean and suitably organized
  • Motor storage and inventory system for all repair units
  • Clean floors throughout
  • Clean and uncluttered Service area
  • Clean and professional business exterior
  • Organized and manageable parts inventory
• Technician dress and appearance acceptable and professional

Parts Inventory and Control System

• Inventory control system
• All trolling motors stored suitably to prevent damage of contents
• Adequate stock of service parts

Service Information and Communication

• MercNET installed and used for service operations.
• Comply with warranty return policies and procedures
  • Claims filed within 60 days (on-line filing insures prompt payment)
• Up-to-date service manuals, parts books, service bulletins, videos and advisories, organized and accessible to technicians
• A filing system for customer service records, warranty claims, and job orders

Product Testing

• Ability to test rigged boats for wire problems and mount issues
• Ability to water test motors throughout entire operating range

Service Department Tools and Equipment

• 100% of Tool List

Service Department Efficiency and Performance

• Efficient shop layout with customer drop-off/pick-up area separate from service area/shop
• Scheduling or appointment system used to ensure efficiency, performance and smooth flow of service
• Adequate parking for customers; parking should not cause obstruction of traffic to and from dealership
• Assists/responds well and in timely manner with service requests by MotorGuide customer service or technical support

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Service Level Assessments

MotorGuide continues to make changes to improve the support we provide directly to its existing service center network. In addition, we continue to work cooperatively with our centers to help them improve their organizations and to experience enhanced-service profitability. Once signed as a service center you can expect this same attention to detail.

This process begins with assessments of the existing service operation at each service center. This process will be the same for a new center sign-on as well. Our Technical Account Managers (TAM) use a database template called a Service Center Development Plan (SCDP) as a checklist when performing the assessment.

Based on the assessment, MotorGuide assigns a “category level” for each service center. The starting level is called “MotorGuide Certified Service” and “MotorGuide Premier Service” as the highest tier.

SERVICE LEVEL RATINGS

All dealers will have a service level based on MotorGuide's Service Center Development Plan (SCDP). As stated previous the levels are “MotorGuide Certified Service,” and “MotorGuide Premier Service.”

The chart below shows the differences in the MotorGuide Service Requirements between Certified and Premier.

Item	Certified	Premier
Inventory system	manual	electronic
Minimum annual purchases	$2,000.00	$10,000.00
E-Skills test completion	One technician	All technicians
CSI Score administered by Mercury/MotorGuide on Warranty work.	Benchmarks will be established after first year	Benchmarks will be established after first year
Documented after sales/service call backs		Required
MercNet usage	50% or above	85%
Attend Premier Service Meeting		Required
Technician appearance	Professional attire	Professional attire
Designated service counter separate from shop counter		Required
Monitor billable hours and “comebacks”		Required
48 Hour turn-around or loaner available		Required
Extended business hours to meet needs of local market		Required
Documented process to ensure all technicians review service publications		Required
Ability to rig, & troubleshoot Motorguide Trolling Motors & Integrated Systems		Required

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How to Become a MotorGuide Service Center

How to Apply

Print application, complete and fax to 920-907-6650 Attn: Dallas.

Last updated March 14, 2012